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Save the dateAugust 30, 20233:00 PM - 4:00 PM (UTC-04:00 EDT)
Contact Person: Chris Whalen
Event Details
Event Details

Credit Unions are having to find ways to do more with less especially for the operations department. Join Constant to learn how, in a volatile market, Credit Union Loan Source (CULS) removed servicing barriers for their members, grew their portfolio and delighted members with self-service options with the help of Constant's automated loan servicing platform.

In this webinar, attendees will learn how CULS grew by $1B in a volatile market while:

  • Automating significant call volume drivers including payoff quotes on letterhead, due date changes, total loss notifications and hardship assistance requests
  • Reducing inbound call volume 26%
  • Increasing member self-service and faster response times



RuthAnn Riggs joined Constant in April 2023 as Chief Growth Officer after over six years as EVP & COO of Credit Union Loan Source. As a Lean Six Sigma Black Belt, RuthAnn has implemented process improvements and technology initiatives that have increased net revenue by millions of dollars at various institutions over the course of her 20 years in financial services.

Kevin Usiatynski serves as the EVP and CRO at Credit Union Loan Source. and is responsible for Dealer Operations, Product Strategy, Dealer Sales, Credit Policy, Investor Support, and Strategic Planning. Prior to joining CULS, Kevin spent 20+ years in the auto finance industry with Truist (SunTrust) Financial, Citizens Bank, and Chrysler Financial, where he served in management roles across a range of functional areas.